Placing your Order
Please read our Terms and Conditions carefully before placing your order with Ria’s Cakes. By proceeding with a purchase (over the phone, by email or in person) you are in agreement with the Terms and Conditions as stated below.
An order is not placed until we have received a deposit. You will also get a confirmation email that your order has been placed. We cannot guarantee that between your enquiry and placing your order there will still be availability to make your cake however we will try very hard to accommodate your requirements.
After your order has been confirmed any alternations may carry an additional charge depending on time and materials needed.
If you wish to cancel your order we need at least 7days notice. Due to time and materials we have invested to that point your deposit is non-refundable and therefore we won’t be able to pay this back.
For any cancellations within 7 days of the delivery/collection date you will have to pay the full amount whether or not you take delivery of it.
If you wish to cancel your stand hire please do so at least 7 days prior to your delivery date. There is a cancellation fee of £5 for any cancellations made within 7 days of the delivery/collection date (as we won’t be able to hire it out at such a short notice).
In very rare and exceptional circumstances we reserve the right to cancel a cake/cupcake order at any time. No charges will be made and you will receive a full refund of your deposit however no compensation will be payable should this occur.
Collection or Delivery
You can collect you order from our premises at a pre-arranged date and time. Please contact us if you need to change this to make sure your cake is ready on time.
All of our cakes should be carefully transported on a flat surface like the boot or foot well of your car never on a car seat or passengers lap.
Please bear in mind that large or tiered cakes can be very heavy.
You will be required to sign a form to confirm you received your cake in perfect condition (on collection or delivery). After that you are fully responsible for the cake. Ria’s Cakes cannot be held responsible for any damage of your cake/ cupcakes once they are in the care of the customer.
All orders over £35 can be delivered within 10 miles for FREE. We serve mostly Waterlooville, Portsmouth, Hampshire and West Sussex but will deliver to other areas too, just contact us.
Orders under £35 or over 10 miles away can be delivered for extra fee. Please contact us for a quote.
We pride ourselves in creating high quality products and take great care with every order. However should you have a problem with your cake please return the entire cake (when possible) within 24 hours for evaluation. If we find it appropriate, we will refund no more than the value of the cake. Unfortunately we are unable to give any further compensation.
Cake Storage and Shelf Life
Toppers: Most are completely edible but please note a piece of dry spaghetti or a coctail stick may be used for extra support e.g. between the body and the head.
Wired flower arrangements: Even though made from edible flower paste these should not be eaten. Please remove all wires, supporting straws, posy picks and fixing sugarpaste piece before serving (where applicable).
Cake: We recommend that you keep it in a cool dry place in its box. Once cut simply place cling film over the now open sponge side of the cake and return to its cool dry place in its box. – Do not store your cake in the fridge (when removed from fridge, condensation will form which can cause damage to your cake, icing and decoration).
Tiered cakes: Please note there is a cake board between the tiers of the cake along with supporting rods in the bottom tier of the cake. We recommend you carefully lift off the top tier (if your lucky you will be able to take it home for another day), remove the supporting rods from the bottom tier and use the bottom tier for your guests.
Our cakes will stay fresh for a minimum of 7 days from delivery/ collection. To enjoy your cupcakes at their best we recommend consumption within 3 days of delivery/collection.
Ria’s Cakes reserves the right to vary or modify these Terms and Conditions without notice at any time at its sole discretion.
We are regularly checked by Environmental Health and hold a full Product and Public Liability Insurance.
We have been awarded the highest mark (5) - food hygiene rating from the local council.
You can follow our work, special deals and competitions on facebook – page Ria’s Cakes.